Arrival Time: We kindly ask to arrive at least 15 minutes prior to your scheduled appointment.

Respectful Conversations: To maintain a tranquil environment, please keep conversations at a low volume in all communal areas and treatment rooms.

Mobile Devices: We kindly ask you to silence or turn off your mobile devices upon entering the spa. This ensures a peaceful atmosphere for all guests.

Hygiene: Please shower before arrival for your spa treatment to enhance the effectiveness of the products used and to maintain a clean environment.

Punctuality: Out of respect for other guests, treatments will end at the scheduled time, regardless of late arrival.

Dietary Restrictions: If you have any dietary restrictions or allergies, please inform our staff at the time of booking or upon arrival so that we can customize your experience accordingly.

Communication with Therapists: Please communicate openly with your therapist about your preferences, pressure levels, and any specific areas of focus during your treatment

Mindful Departure: When you’re ready to leave, please do so quietly to preserve the calm ambiance for others.

Cancellation Policy: Here is detail on our cancellation policy.

Thank you for your cooperation in adhering to our spa etiquette. We look forward to providing you with an unforgettable and rejuvenating experience.

Warm regards,

The Haus of Niklaus Team